Terms and Conditions for Entrepeneurs
14. Complaints
(1) Complaints must be sent by the Customer, unless otherwise agreed, for obvious defects within 8 days of receipt of goods in writing or by telephone, in case of hidden defects within 8 days after discovery of the defect. This also applies for the case of a right of recourse according to § 478 German BGB.
(2) Complaints will be handled as follows, unless otherwise agreed: the Customer asks us for a return slip with return authorization number, which he completes after receipt and returns to us.
(3) In case of justified complaints you receive at our discretion free replacement or credit. Should a replacement be not possible, the Customer may - without prejudice to any claims for damages - withdraw from the contract or reduce the payment. In case of withdrawal of goodwill or of an unauthorized return shipment, we reserve at our discretion, an administrative fee of up to 10% or a credit line with the current market value. We estimate the current market value with the best of our knowledge and belief,
(4) Customer's claims necessary for the purpose of supplementary performance, in particular transport, travel, labor and material costs, are excluded to the extent that expenses are increased because the delivered goods are subsequently transported to a place other than the premises the Customer has been transferred, unless the transfer is in accordance with its intended use.
Last updated: 27.06.2025